A fix has been implemented and all services have returned to normal performance.

The incident on the Cloudflare side is resolved.

This issue has been resolved and functionality has been restored.

Orders are flowing again. During the outage, orders that were created in Shopify did not correctly update in Fulcrum. Most orders that were impacted will be automatically synced into Fulcrum, though it may take a few hours for that process to complete. The Fulcrum team is working on a solution to ensure that all impacted orders are successfully synced into Fulcrum.

This issue has been resolved and functionality has been restored.

We've resolved this issue and functionality has been restored.

This issue has been resolved.

This issue has been resolved and functionality has been restored. This includes integrations, though it may take a couple of hours for data to sync into Fulcrum.

Quickbooks / Xero Update:

We are still seeing sync errors with Quickbooks and Xero records on some customer sites.

If you are seeing unsynchronized records with these systems, it is likely because Quickbooks/Xero attempted to refresh the connection during the outage which failed. These integrations will need to be re-authorized.

Please visit your integrations settings page in Business Setup > System Data > Integrations, click Revoke to clear the old connection, and Authorize to get a new one. An admin of Quickbooks or Xero will need to perform this process.